Terms & Conditions
Warranty
Each item carries a specific factory warranty ranging from 5 years to Lifetime on structural components and parts depending upon the brand. If you encounter warranty issues you can contact us or the factory directly. Our company selects quality furnishings that will perform for years but if something goes wrong the factory warranties kick in.
Payment Options
We accept all major credit cards including Master Card, Visa and American Express. At checkout you will also be able to select PayPal.
Cancellations
If you change your mind or are forced to cancel due to unexpected circumstances call us right away. We can cancel stock orders if we catch them in time before they leave the factory or distribution center. If the chair is in transit you would then have to accept the chair and then contact us to make return arrangements. Return shipping costs are the responsibility of the customer.
Return Policy
A return must be requested within 1 week of receiving your Elixir Chair. Once approved, the return must be shipped back within 30 days of the original delivery date.
Before sending any items back, you must contact our Customer Care Team by emailing master@elixershopping.com. Please do not send return orders directly to our factory or distribution hub. Once your return request is accepted, our staff will provide you with the required steps and instructions for shipping your item. Shipping costs are the responsibility of the customer. We offer free shipping on all Elixir Chair orders placed through our website. If your chair arrives damaged, please email master@elixershopping.com with:
- A clear photo of the damage.
- A video that clearly shows the issue.
This helps us assess the situation quickly and provide the best resolution.
Disclaimer
Product specifications are subject to change. We are not responsible for color variations on finishes and fabrics.